IntroductionThis is the L’Oréal (U.K.) Limited trading as L’Oréal Professionnel (‘’L’Oréal’’), Website privacy policy. Please read it carefully as you should only submit information to us through this site if you agree we may use it in accordance with this policy.
We collect certain basic information about you when you visit our website www.lorealcolourtrophy.com/ (‘’Website’’). We recognise the importance both of keeping that information secure and of letting you know what we intend to do with it.
We may amend our policy to reflect changes to our business, Website or to data protection law or legislation. We therefore ask you revisit this policy on a regular basis to ensure you are familiar with its terms.
This policy only applies to our Website; if you follow a link out of our Website or leave our Website in some other way, this policy will no longer apply.
The policy sets out (1) who we are and describes (2) the information we collect (3) what we do with it (4) how you can find out more.
Who we areThis website is owned and provided by L’Oréal. More information about L’Oréal may be found by writing to us at the address detailed in our Terms and Conditions, under section ‘Statutory Information’.
The information we collectWe collect information from you:
- when you complete our on-line forms
- by means of ’cookies’ when you use our Website, and
- in the form of ’traffic data’.
On-line formsIn general, we will collect the information we need to provide you with the service to which the form relates. For example, if you subscribe to e-Newsletters, we will collect your first name, surname and email address.
Where we ask for more information to help us improve our services, over and above the basic required information, your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.
CookiesCookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the Website that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.
We use the cookies on this Website to ‘remember’ information so that it can be passed from page to page and to collect site statistics.
We use two types of cookie on this Website. None of them stores any information that identifies you personally, such as by a name or address.
Our Website provider, Different Advertising and Marketing, uses ‘persistent cookies’ which allocate a unique ID number to track your sessions. Persistent cookies remain on your hard disk until you delete them. These cookies originate from the web server hosting our Website, so are ‘first party cookies’.
We use the free Google Analytics tool (see
http://www.google.com/analytics/en-GB/index.html) to collect and analyse site statistics. Google Analytics uses persistent cookies to track data. These cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. Google Analytics’ cookies store IP addresses but we cannot link those addresses to any individual or path through the website. Google uses the cookies to read information and evaluate visitors’ use of the website in the form of statistical reports that we can access. The Google Analytics’ code is incorporated into our site’s code so that our site serves the cookies, but Google has access to the cookies.
Most browsers automatically accept cookies and you should be able to accept, delete or reject them if you wish by adjusting the settings on your browser. This will, however, affect your use of the areas of our Website that use cookies.
We do not use ’spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the IAB website at
http://www.allaboutcookies.org
Traffic dataWe keep a record of traffic data which is logged automatically by the server. This includes your IP address, the website address you visited before ours, the website address you visit after leaving our Website and which pages you visit on our Website. We do not store or analyse this traffic data in a way that identifies any individual. We also use Google Analytics for site statistics – see 'Cookies’ above for details of how this works.
What we do with your informationHow we use itWe use your information to provide you with relevant support, information or other content and services that you request.
We will keep you on our mailing lists until you ask us not to contact you further. See section ‘Finding out more’ below for details of how to opt-out of mailings from us.
IP addresses and Cookies
We may collect information about your computer IP address, browser type and use cookies for system administration and to collate aggregate information. This is statistical data about our users' browsing actions and patterns that does not identify any individual. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. They help us to improve our Website and to deliver a better and more personalised service to you and other users by enabling us:
- To estimate our audience size and usage pattern.
- To store information about our users' preferences and to allow us to customise our Website according to our users' individual interests.
- To speed up your searches.
- To recognise users' when they return to our Website.
By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, if you choose to reject all cookies, you may be unable to use parts of the Website.
With regard to the new 2011 legal requirements on cookies following the revision of the e-Privacy Directive, L'Oréal Professionnel is working towards their implementation in line with guidance from the Information Commissioners Office.
When we share itWe may disclose your information to third parties in certain circumstances.
Suppliers who process information on our behalf, such as our IT service providers. They will have incidental access to your information but will be obliged to act only on our instructions and to keep your information secure.
We may disclose your information to law enforcement or regulatory bodies if required to do so by them.
We may also disclose your information to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.
Your information will not be disclosed to or shared with any third party except as specified above.
How we keep it secureUnfortunately no data transmission can be guaranted to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us and you do so at your own risk. Once we secure your transmission, we make our best efforts to ensure its security on our systems.
Only authorised personnel and contractors have access to your information and are required to keep that information secure and confidential, and are not permitted to use it for any purpose other than to carry out the services which they are performing for L’Oréal.
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Transfers outside EuropeData protection legislation is harmonised throughout the European Economic Area (EEA), which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within the EEA.
Because of the way the Internet works, it is possible that the information you provide to us could be routed via countries outside the EEA. However this is not considered a ‘transfer’ under data protection legislation and unless you are from outside the EEA, we will not transfer any information we collect from you outside the EEA without your permission or as permitted by law.
Further information about data protection issues including the online Register of Data Controllers can be found at
http://www.ico.gov.uk .
Your ConsentBy using this Website and submitting information, you consent to: (i) The collection and use of your personal information by us as described above.
Finding out moreYou can ask us to stop sending you material at any time by writing to the address on the
Terms & Conditions page or by using the unsubscribe functionality on our newsletters.
Further information about data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s website.